Requested a new password, but you havent received it, or
Requested helpdesk assistance but you havent heard from us?

Read this article for more information and possible assistance.

Not Receiving Emails from Seypharma?

If you do not receive expected correspondence from us, please check your spam, bulk or junk mail folders. If you find your email there, your ISP or your spam-blocker or filter software is diverting our email.

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line or the sender address and may put your email in to a bulk or junk mail folder. Please make sure support@seypharma.com is in your approved sender list or whitelist and/or in your address book. Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed new email software or a new program to help defeat spam, make sure you check the settings. The defaults are often much more restrictive than you might wish. Please see our very general suggestions to get you started.

Checking for lost email

AOL Users
Please check your Spam Folder. If you find our email there, select the confirmation message and click This is Not Spam. This will help future messages get through. To avoid accidentally filtering our future messages:
1. Click Mail in the toolbar at the top of your AOL window
2. Select Block Unwanted Mail
3. Click Custom Sender List
4. Select Allow only the senders and domains listed below
5. Enter this sender support@seypharma.com
6. Click Add

Yahoo Users
Please check your Junk email folder. If you find our email there, select the confirmation message and click Not Junk. This will help future messages to get through.

Gmail Users
Please check your Spam folder. If you find our email there, select the confirmation message and click Not Spam. This will help future messages to get through.

Outlook 2003 Users
1. Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2. Select Safe Senders, then Add.
3. Type support@seypharma.com and click OK.
4. Click OK